Return & Refund Policy

Effective Date: July 29, 2026

At Merchant Of Padel, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to offer a straightforward return process.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with all original tags, packaging, accessories, and documentation.

• Not show signs of wear, damage, or misuse.

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Customized or personalized products

• Products that have been used, damaged, or altered after delivery

• Items returned without original packaging or accessories

Return Process

To start a return, please contact our customer support team with your order number and the reason for your return.

Email: info@merchantofpadel.com

Phone: +1 (917) 781-7047

If your return is approved, we will provide instructions on how to return your item.

Please do not send items back without receiving return instructions, as this may delay the processing of your refund.

Return Shipping

• Customers are responsible for return shipping costs unless the item was incorrect, defective, or damaged upon arrival.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photographs of the product and packaging. We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days, depending on your financial institution or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

To request an exchange, please contact us before returning your item.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already shipped, you will need to follow our standard return procedure after receiving the item.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Merchant Of Padel

ZENTRO SPORTS BAHRAINI PARTNERSHIP COMPANY زينترو سبورتس شركة تضامن بحرينية 

+97338496047

info@merchantofpadel.com