Frequently Asked Questions (FAQ)

1. What products do you sell?

Merchant Of Padel offers a wide range of sports products, including padel rackets, tennis rackets, sports apparel, footwear, bags, accessories, and other equipment designed for athletes and sports enthusiasts.

2. Where do you ship?

We currently ship within the United States only. We do not offer international shipping at this time.

3. How long does shipping take?

Orders are processed within 1 business day. Standard shipping typically takes 3–5 business days after your order has been shipped.

4. How much does shipping cost?

We offer:

• Standard Shipping: $9.99

• Free Standard Shipping: On orders of $99.99 or more

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

6. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you if your order has not yet been processed or shipped.

7. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and include original packaging, tags, and accessories.

For complete details, please review our Return & Refund Policy.

8. Can I return a used racket or sports equipment?

Returns are only accepted for products that are unused and in their original condition. Products that have been used, damaged, or altered cannot be accepted for return.

9. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and photos of the item. Our team will review the issue and assist with a replacement or resolution.

10. Are your products authentic?

Yes. Merchant Of Padel is committed to providing authentic products sourced from trusted suppliers and brands.

11. How can I choose the right padel or tennis racket?

Choosing the right racket depends on your playing level, style, experience, and personal preference. If you need assistance selecting the right product, our customer support team will be happy to help.

12. What payment methods do you accept?

We accept secure payment methods available during checkout. All payments are processed through trusted and secure payment providers.

13. Is my payment information secure?

Yes. We use secure payment processing technology to protect your personal and payment information. We do not store complete payment card details on our servers.

14. Do you offer discounts or promotions?

From time to time, Merchant Of Padel may offer special promotions, discounts, or seasonal offers. Subscribe to our updates or check our website regularly for the latest deals.

15. How can I contact customer support?

Our customer support team is available to assist you with product questions, orders, returns, and other inquiries.

Merchant Of Padel
173 Orchard Ter
Clark, NJ 07066
United States

Phone: +1 (917) 781-7047

Email: info@merchantofpadel.com